Hi all:
arerror.log says server terminated, with signal 10.
-------
Tue Dec 9 10:54:06 2008 0 : AR System server
terminated when a signal/exception was received by the
server (ARNOTE 20)
Tue Dec 9 10:54:06 2008 10
Tue Dec 9 10:54:06 2008 0 : AR System server
terminated -- fatal error encountered (ARNOTE 21)
------
Strangely, arserverd is still up and appears normal
when checked with unix commands.
However, server is not behaving normally. Users can't
login, with hung screen, or do login with errors
("plugin server not responding") and get unusable
screens. Users already logged in complain of slowness
or white screens.
The only feasible recovery is AR System restart.
This has happened once each day for the last few days.
There are hardly 10 users on the system, mostly using
Incidents. Not much data. No huge queries. Almost no
CMDB stuff going on. Some SLAs in play. ARS/Oracle are
on powerful Sun-Fire-T200 machines.
What's going on? Anybody seen this?
ARS 7.1 p2. ITSM 7 p5(I think; some customizations;
with SLM, SRM, RKM). Oracle 10g, Solaris 10.
Some more info:
Other logs show that each time the signal 10 appears,
there was some kind of admin activity that had
happened moments ago on Remedy User. Such as somebody
checking list of logged in users, or checking or
setting data on "Server Info" form.
/var/adm/messages has an interesting clue:
----
Dec 9 10:54:06 remedy002 arplugin[22764]: [ID 755532
user.error] 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE
20) : 10
Dec 9 10:54:06 remedy002 arplugin[22764]: [ID 970746
user.error] 0 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
---
Note the same timestamp as on arerror.log.
So, it appears that the entity that wrote on
arerror.log was arplugin. Is arplugin saying arplugin
is going down, or is it saying arserverd is going
down?
Could it be that arplugin thought, for whatever
reason, arserverd was going down, and decided to stop
functioning...such that any future interactions from
arserverd were ignored...resulting in the symptoms I
described...essentially halting anything to do with
plugins...or worse?? We don't use LDAP, so not sure
how plugins come into play during login. May be on the
home page?
Any thoughts?
TIA.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
