I think your issue is the AREA LDAP authentication.. you should already have that working .. login to remedy bumps against the AREA plugin and against AD -- Then if that is working -- remedy login with your Windows Authentication. -- Ensure you are using the HUB - ARPLUG hub.. functionality.. in the ar.conf. this would be seconds.. Then is seems to me it should work..
Just a side spectator.. Not interjecting anymore at this point. On Mon, Dec 15, 2008 at 2:16 PM, Moore, Christopher Allen < [email protected]> wrote: > ** > > Hey Alex/all, > > You said "1) put string " String ruser = request.getRemoteUser(); " > to the login_common.jsp file (initialize data section)." > > Where in the file exactly should that go? Forgive my ignorance. We did > add the part you suggested in #2. > > We do get the domain login screen (and did previously), however the > credentials that work for the domain don't seem to work for ARS. Please see > below: > > Authentication to AD via client = successful > > Credentials being passed from IIS into Midtier = successful > > Problem: > > We still receive authentication failed ( bad password) back when logging > into the web via the portal although the same password is successful on the > client. > > Verified that areasso plugin is running and read > > I had to cut a lot from the logs to get this email accepted- let me know if > you need to see more. Thank you for any help you can provide! > > > > *MidTier Log* > > FINE: SSO: Property values were loaded. > > FINE: SSO: Remote User Name (including domain): txdcs\lowellw > > Dec 15, 2008 10:23:07 AM com.remedy.arsys.sso.SSOAuthenticator getUserName > > FINE: SSO: Using username default case. > > Dec 15, 2008 10:23:07 AM com.remedy.arsys.sso.SSOAuthenticator getUserName > > FINE: SSO: Authenticating with username: lowellw > > Dec 15, 2008 10:23:07 AM com.remedy.arsys.sso.SSOAuthenticator > getAuthString > > FINE: SSO: Using AuthString: Qk1DIFJlbWVkeSBBUlN5c3RlbQ== > > Dec 15, 2008 10:23:07 AM com.remedy.arsys.session.Login establishSession > > FINE: Login: creating session > > Dec 15, 2008 10:23:08 AM > com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer > > FINE: No preference server for this user txdcs\lowellw Using default > preferences. > > Dec 15, 2008 10:23:08 AM > com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer > > FINE: No preference server for this user txdcs\lowellw Using default > preferences. > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.session.Login initSessions > > FINE: Login: SessionId=22AD15E7ED0DDD188D02726F8CA9DDDB > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.stubs.HomeServlet doRequest > > FINE: HomeServlet: URI=/arsys/home > > Dec 15, 2008 10:23:08 AM > com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer > > FINE: No preference server for this user txdcs\lowellw Using default > preferences. > > Dec 15, 2008 10:23:08 AM > com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer > > FINE: No preference server for this user txdcs\lowellw Using default > preferences. > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.goat.Form get > > FINE: Form: Constructing for missing key Form:adaprmwn03/Home Page > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.goat.Form <init> > > FINE: API form time = 188 > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.goat.Form get > > FINE: Form: Construction for key Form:adaprmwn03/Home Page took 219 > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.goat.GoatException <init> > > FINE: Throw ARException - > > MessageType: 2 > > MessageNum: 623 > > MessageText: Authentication failed > > AppendedText: > > MessageType: 2 > > MessageNum: 623 > > MessageText: Authentication failed > > AppendedText: > > Dec 15, 2008 10:23:08 AM com.remedy.arsys.log.Log log > > *WARNING: Caught GoatException * > > *ARERR [623] Authentication failed* > > > > *Plugin Log* > > <PLGN> <TID: 002524> <RPC ID: 0000000035> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:18.2460 */+VL > AREAVerifyLoginCallback -- user lowellw > > <PLGN> <TID: 002524> <RPC ID: 0000000035> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:18.2780 */<ARSYS.AREA.LDAP> <FINER> > Groups=<NULL> > > <PLGN> <TID: 002524> <RPC ID: 0000000035> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:18.2780 > */-VL OK > > <PLGN> <TID: 002524> <RPC ID: 0000000036> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:18.3400 */+NS > AREANeedToSyncCallback > > <PLGN> <TID: 002524> <RPC ID: 0000000036> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:18.3400 */-NS > OK -- 0 > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */+VL > AREAVerifyLoginCallback -- user lowellw > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */<ARSYS.AREA.LDAP> <FINEST> > AREAVerifyLoginCallback > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */<ARSYS.AREA.LDAP> <FINER> > ldap_init("168.44.244.61", 389) > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */<ARSYS.AREA.LDAP> <FINER> connect > timeout previously: -1 > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */<ARSYS.AREA.LDAP> <FINER> connect > timeout used: 35000 > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4810 */<ARSYS.AREA.LDAP> <FINER> > ldap_simple_bind("txdcs\lowellw", hidden) > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINEST> After > the bind > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINER> > ldap_search_ext("ou=portal,dc=txdcs,dc=teamibm,dc=com", 2, > "sAMAccountName=lowellw") > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINER> > ldap_simple_bind("CN=lowellw,OU=Portal,DC=txdcs,DC=teamibm,DC=com", hidden) > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <SEVERE> Bind: > Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C090334, > comment: AcceptSecurityContext error, data 52e, vece > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINE> Found > user but password is bad > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINER> > LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 > Email=<NULL> LoginStatus=2 ModificationTime=0 > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 */<ARSYS.AREA.LDAP> <FINER> > Groups=<NULL> > > <PLGN> <TID: 002524> <RPC ID: 0000000038> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:32:45.4960 > */-VL FAIL > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */+VL > AREAVerifyLoginCallback -- user moorec > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */<ARSYS.AREA.LDAP> <FINEST> > AREAVerifyLoginCallback > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */<ARSYS.AREA.LDAP> <FINER> > ldap_init("168.44.244.61", 389) > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */<ARSYS.AREA.LDAP> <FINER> connect > timeout previously: -1 > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */<ARSYS.AREA.LDAP> <FINER> connect > timeout used: 35000 > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:09.9960 */<ARSYS.AREA.LDAP> <FINER> > ldap_simple_bind("txdcs\lowellw", hidden) > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:10.0120 */<ARSYS.AREA.LDAP> <FINEST> After > the bind > > <PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:37:10.0120 */<ARSYS.AREA.LDAP> <FINER> > ldap_search_ext("ou=portal,dc=txdcs,dc=teamibm,dc=com", 2, > "sAMAccountName=moorec") > > *<PLGN> <TID: 002524> <RPC ID: 0000000039> <Queue: AREA > > <Client-RPC: 390695> /* Mon Dec 15 2008 12:37:10.0120 */<ARSYS.AREA.LDAP> > <FINE> We do not know the user* > > *********** > > <PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:52:41.1990 */<ARSYS.AREA.LDAP> <FINER> > ldap_simple_bind("CN=lowellw,OU=Portal,DC=txdcs,DC=teamibm,DC=com", hidden) > > <PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:52:41.2150 */<ARSYS.AREA.LDAP> <SEVERE> Bind: > Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C090334, > comment: AcceptSecurityContext error, data 52e, vece > > *<PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > > <Client-RPC: 390695> /* Mon Dec 15 2008 12:52:41.2150 */<ARSYS.AREA.LDAP> > <FINE> Found user but password is bad* > > <PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:52:41.2150 */<ARSYS.AREA.LDAP> <FINER> > LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 > Email=<NULL> LoginStatus=2 ModificationTime=0 > > <PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:52:41.2150 */<ARSYS.AREA.LDAP> <FINER> > Groups=<NULL> > > <PLGN> <TID: 006476> <RPC ID: 0000000008> <Queue: AREA > <Client-RPC: > 390695> /* Mon Dec 15 2008 12:52:41.2150 */-VL > FAIL > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Patrick Zandi 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