Thanks you all for your help this issue has been resolved Actions below
Configurations for Mid- Tier server 1) Copy SSOAuthenticator.jar to Mid-Tier's WEB-INF\lib directory 2) Copy sso.properties to Mid-Tier's WEB-INF\classes directory 3) Make the following changes to Mid-Tier's config.properties file: Change: arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator To: arsystem.authenticator=com.remedy.arsys.sso.SSOAuthenticator 4) Add the following property to the config.properties file: arsystem.authenticator.config.file=sso.properties 5) Open the sso.properties file in a text editor and configure appropriately arsystem.sso.username.method=remoteuser arsystem.sso.username.case=default arsystem.sso.username.remoteuser_remove_domain=T arsystem.sso.username.headername= arsystem.sso.username.attributename= arsystem.sso.authstring.method=default arsystem.sso.authstring.custom=default arsystem.sso.logging.debug=T 6) Update Tomcat.xml file <Connector port="8009" tomcatAuthentication="false" enableLookups="false" redirectPort="8443" protocol="AJP/1.3" /> The one you change is: tomcatAuthentication="true" to tomcatAuthentication="false" 7) Restart the Mid-Tier's Web Application Server (Tomcat). Configurations for Application server Setup for AREASSO Plugin: 1) If <ars_install_dir> is not the default (c:\program files\ar system), create the following environment variable: Name: ARSSO_CONF_FILE Value: <path to ars>\CONF\areasso.cfg 2) Copy <path_to_areasso>\Release\areasso.dll to <ars_install_dir>. 3) Copy <path_to_areasso>\Release\areasso.cfg to <ars_install_dir>\CONF 4) Make the following changes to the AR System configuration (ar.cfg) from within the Remedy Administrator tool: File > Server Information > Server Ports and Queues > External Authentication Server RPC Program Number = 390695 File > Server Information > Configuration > Cross Ref Blank Password = true 5) Open the areasso.cfg file in a text editor and configure Add Mid Tier IP addresses 6) Ensure areahub.dll file exists in your ARSystem folder where arserver.exe exists. If not, you can copy it from ..\arsystem\Plugins\areahub\winnt Add to ar.cfg file Plugin: areahub.dll Plugin: areasso.dll AREA-Hub-Plugin: areasso.dll AREA-Hub-Plugin: arealdap.dll 7) Restart ARServer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
