I tend to wonder if there's not a way to use Save Window Workspace to have the Remedy window open somewhere different from the spell-check window so you can at least see that it needs attention, but of course, that is a lot easier if the user has at least dual monitors. (I myself just got triples, and woohee is that ever fun ;] )
You can't assume based on the fact that other Vista users aren't having his problem that it's not an account problem. The only way to know for sure is to have him log in on a machine where another user is not having the problem. Or, have a user who is not having the problem but has access to the same Quick Links log in on his machine. Because regardless whether you have a working account on a problematic machine or a problematic account on a working machine, you're still going to have some sort of symptom, and you're a step closer to a solution if you are certain which one you're dealing with. Trust me, I did IT desktop support for nearly 10 years before I started testing Remedy, and I learned a lot about the importance of confirming my assumptions. Probably around 40% of the time when I was stuck on a problem, a faulty assumption was part of the reason. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [email protected] <mailto:[email protected]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Begosh, Kevin Sent: Wednesday, December 17, 2008 9:32 AM To: [email protected] Subject: Re: Vista Issues with 7.0 User tool. ** We actually found out that it is his machine for some reason because we have other users with Vista that are having no issues. I have also found the issue with Spell checker but that always does not appear to happen with all vista installation. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Stroud, Natalie K Sent: Tuesday, December 16, 2008 5:25 PM To: [email protected] Subject: Re: Vista Issues with 7.0 User tool. ** Here are few issues we've encountered at our site running User Tool v. 7.1 Patch 003 under Vista Enterprise Edition: (Sorry, Kevin, yours isn't one of them) If the user has spell check turned on and creates a ticket in which a spelling error is found, the spell check window comes up behind the Remedy client, which makes it appear that the Remedy client has hung. We don't have a fix, only a workaround: Alt-Tab to the spell-check window. (And there's a registry hack to revert to the "classic" Alt-Tab icons if you don't like the Vista default ones or find them to be hard to decipher. Just go to HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer and create a DWORD called "AltTabSettings" and set it to 1.) If your print-a-ticket option involves a Crystal Report, it sometimes prints 15+ copies of the ticket. We finally fixed it by having our print option create a ReportLink report and print that instead, but our IT department also found that there was a print driver option pertaining to spooling (and I'm sorry, but I forget the details off the top of my head) that would resolve this problem if you changed it from the default value. If anyone is interested, I can probably dig those details up. Kevin, for your problem, I'd just suggest some generic troubleshooting steps, if you haven't tried these already: 1. Can you tell if they're authenticating properly? 2. See if they have the same problem logging in from a different machine. That will at least help you narrow it down whether it's a machine problem or an account problem. 3. If it's clearly an account problem and they log in via a Preference Server, blow away the Preferences file and have them log in again so it recreates. 4. If it's a machine problem, clear out their local ARS cache (most likely c:\users\all users\ar system\home, though it can be under their own profile instead of all users if they elected to have Remedy available for just themselves during the installation process.) We've found that "weirdness happens" once the users reach 100+ folders in the local cache. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [email protected] <mailto:[email protected]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Begosh, Kevin Sent: Tuesday, December 16, 2008 12:37 PM To: [email protected] Subject: Re: Vista Issues with 7.0 User tool. ** We have other users using the same version on vista with no issues as well. I was just wondering if anyone had heard of anything or any fixes. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gayford, Matthew C. Sent: Tuesday, December 16, 2008 2:13 PM To: [email protected] Subject: Re: Vista Issues with 7.0 User tool. ** Hi Kevin, I'm running the 7.0.01 patch 003 client tool on Windows Vista Enterprise edition and haven't had any errors. Perhaps you need a newer version? -Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Begosh, Kevin Sent: Tuesday, December 16, 2008 1:28 PM To: [email protected] Subject: Vista Issues with 7.0 User tool. ** We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
