Well...in 7.x escalations don't hafta be single threaded...so if you are running that...you can solve your issue...but basically when an escalation finishes running it sets it's 'next run time' in the queue, then checks the queue to see if there are any others...so yes...if they overrun their timings...you can come into a situation where escalation is always busy.
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, December 17, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Escalation timings ** Just a general question on escalations ... Say if we have several escalations in place on different timings. Escalation A - 3 minutes Escalation B - 5 minutes Escalation C - 7 minutes Escalations are a single thread, so run in sequence. If say some of the escalations could possibly take longer than their scheduled time to run - the 3 minute one taking 4 minutes, etc. will they all just be continually running in sequence? Regards Dave Barber This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
