I'm still kind of new to Remedy ARS and am looking into the Assignment Engine. Is it possible to turn this on for just one workgroup? We have the Requestor Console setup and it assigns tickets to the help desk and other groups. I am wondering if I can setup the Assignment Engine for just the help desk group.
I've been reading the documentation and I wonder if using the Assignment Rule for 'where the workgroup = helpdesk' would allow round robin Assignment for help desk persons but would leave the current Requestor Console group assignment for other groups in place. Thanks much! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
