Not really, that doesn't sound too logical. Failure on one ARS Server in a server group shouldn't impact other ARS Servers in the same server group if the database is intact.
Try finding out what search the user tried to run and investigate if there is anything that the search returns that the AR Server might not like. Also as Rick pointed out in a response to you on this thread, did the DB by any chance go offline? Although I doubt that might have happened because you would have got ARERR 552 errors if that happened but it could be worth checking too. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Chowdhury, Tauf Sent: Wednesday, December 24, 2008 10:22 AM To: [email protected] Subject: Re: AR Server Crash - Not sure why... - ARS 7.1 patch 2 ** Joe, Thanks for the quick response. I think RPC is the clue. The reason I think that is because after this happened, when I tried using RDP to remote into the ‘secondary’ AR server, I got an RPC error. RPC Unavailable. So what that leads me to believe is that because the 1 server could not execute RPC calls, it locked up and crashed… which in turn took down the other AR server as well. Does that sound logical? I will investigate with our windows admins. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Wednesday, December 24, 2008 10:18 AM To: [email protected] Subject: Re: AR Server Crash - Not sure why... - ARS 7.1 patch 2 ** Tauf, The RPC call GLEWF is a Get List Entry With Fields, a call that seems to be failing while trying to populate the form after a search with fields in the current entry as well as populate the Results List.. I would begin with asking djones what he or she did at the time when the error happened and then investigate why that search was failing.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Chowdhury, Tauf Sent: Wednesday, December 24, 2008 10:11 AM To: [email protected] Subject: AR Server Crash - Not sure why... - ARS 7.1 patch 2 ** All, OK, this is a new issue that started this week. Environment: AR: Server group, win2k3, 2 AR servers. 2 Mid tier servers running exclusively on tomcat. Remote Oracle 10g DB on Unix cluster. ITSM 7.0.3 p7 ARS 7.1 patch 2, mid tier on tomcat 5.5.20. Symptoms: 1. Users cannot log in. 2. I verify. Cannot log in with user tool on either AR server. 3. AR System Service on both windows boxes are in Started state. 4. Ar error log shows: Tue Dec 23 15:55:03 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 23 15:55:03 2008 Timestamp: Tue Dec 23 2008 15:55:04.5320 Thread Id: 2420 Version: 7.1.00 Patch 002 200802011900 Feb 1 2008 20:12:40 ServerName: remedy-app Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 365007 RPC Call: 73 (GLEWF) RPC Queue: 390635 Client: User djones from Mid-tier (protocol 13) at IP address 172.24.19.113 Logging On: Code: c0000005 Operation: read Access Addr: 0x2 Stack Begin: Stack End Tue Dec 23 15:55:04 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 23 15:55:04 2008 0xc0000005 Tue Dec 23 15:55:04 2008 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) 5. Had to restart services to regain connectivity. 6. A few hours went by and I pretty much had a repeat of Steps 1-5. Yes… step 4, the logs look exactly the same. Same user. 7. The next day, Steps 1-5 again, different time, same error but different user. Then again, this new user later in the afternoon. 8. I asked the users if they had been using the system all day. Answer was yes. I asked what they might have been doing at the time, and they stated just updating an incident. 9. SO I contacted BMC and I am basically running every log under the sun for them until this error happens again. BMC stated I should upgrade to Patch 5 on ARS. 10. Has anyone experienced this and if so, what should I look at??? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ---------------------------------------------------------------------------- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. 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