You can create a "dummy" user with the distribution list as it's email address. Then put this user in the group that you want to notify. But I guess you also want the other people to be in that group as well so they can access the record as a member of the assignee group, but then they would get the email - so this solution would not work.
Another option is to add a backend form that holds the group name and email address you want to use. Add a hidden field on the form you are working on so you can pull the email adress over from the hidden form. When the group is selected as the assignee, you can do a lookup on the hidden form and bring over the email address. Then in the notification filter you would send notifications to that email address. Just specify that field name in the notify action. If you are using Remedy ITSM or other OOTB apps, it becomes more difficult to change something like this without breaking 100 things. This solution could work for a custom app though. James On Jan 8, 2:58 pm, Eli Schilling <eli.schill...@thecreek.com> wrote: > Hi list! > > We are currently using AR Server 7.0.03 patch 006. I was wondering if > there's a way to configure group notifications to use a single email > address (distribution list) rather than sending individual email > messages to each group member. Can this be done via configuration or > would it require some type of customization? > > Thanks! > Eli > > The contents of this message, together with any attachments, are > intended only for the use of the individual or entity to which they are > addressed and may contain information that is legally privileged, > confidential or otherwise exempt from disclosure. If you are not the > intended recipient, you are prohibited from disseminating, distributing, > or copying this message or any attachment. If you have received this > message by mistake, please let the sender know by email reply and > immediately delete this message, along with any attachments, from your > system. Thank you. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
