Hi, Sometimes i am receiving 302 error when i assign calls to a specific assignee group. I compared the incident which saved without error and with error and the difference i could understand is
Incident without error - Only one SLA is attached and that SLA is the correct one defined for this assignee group Incident with error - Two SLAs are attached. One defined for the assignee group and other one is the 'DEFAULT P1(P2/P3)' SLA I am new to the SLM module and i am not sure why system is trying to attach two SLAs to specific incidents. Can someone help me? AR system server 7.0.1 ITSM 7.0.2 patch 4 AIX Unix/Oracle 10g With Regards - Jo - The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator. If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content. The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW. Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
