Remedy Admin, Falls Church VA, start date immediate. What this person will do:
* Provide Tier 2/3 application troubleshooting, problem-solving, and support for Consular Affairs (Department of State) Remedy applications (Help Desk and custom applications) and knowledgebase tools, including web-based call tracking services. * Provide Tier 2 server troubleshooting and routine maintenance * Perform Remedy administration, including user account maintenance, group memberships, notifications, CTIs. * Create and update tickets in Remedy. * Monitor ticket workload and actively pursue and coordinate resolution. * Write customer notifications for planned and unplanned outages. * Support, create, and generate customized operational reports and macros using Remedy and COTS products such as Crystal Reports and Business Objects * Document and maintain operating procedures and system specifications/configurations. * Support Remedy training requirements. Clearance, Education and years of experience minimum requirements: * Bachelor degree with 6 years of experience in systems analysis or programming, including 4 years experience with large-scale databases. OR * Master's degree with 4.5 years experience in systems analysis or remedy programming, including 3 years exp with large-scale database. * Must have a clearance or be eligible to get one (prior NAC a must if no clearance) Specific skills to look for: * Remedy Administration (6.x), including Help Desk, Asset Management, Change Management * Strong verbal and written communication skills. Strongly desired: * Experience with Remedy Knowledge Management (a.k.a. KMR). * ITIL certification, or experience implementing ITIL processes, or experience working in an ITIL compliant environment * Experience with Remedy 7.x (ITSM) Pay Rate: on a salary 75-77K annual with PTO or W2 hourly equivalent of $37-42.00 per hour with no PTO --- HIGHER PAY REQUIREMENTS WILL NOT BE CONSIDERED. Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell <http://www.linkedin.com/in/joshkitchen> Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio <http://www.kforce.com/Jobs/Search.aspx?Location=1039&Specialty=Technolo gy-Jobs&id=2189> Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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