If you're using AIE, it references specific instances of the AIE service, so 
any jobs you have will need to be updated on your backup server as well.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Wednesday, January 14, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
There are other "hard coded" references to think about too. Such as the CAI 
registry form

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: 14 January 2009 21:58
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
Thanks.  That is a simple solution and will eliminate some of the work.

Out of curiosity, how about dealing with hard-coded server references in ITSM?  
There are a few places that reference the web server, and I just run some SQL I 
built to modify those, but is there a "better" way that BMC recommends?

Thanks again,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, January 14, 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
Store both the HBU and production licenses in the DB simultaneously.  AR System 
is smart enough to ignore server licenses that do not match the current HostID. 
 So the HBU license would be ignored in production - and the production license 
would be ignored when the HBU comes online.

All the other licenses (user, app, license add-ons) are not linked to the 
hostid and thus would operate properly either in production or on the HBU 
system - which ever one is running.

So the bottom line is, this isn't an issue.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping
**
The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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