Copying ARS, easy.
Copying ARS with ITSM 7, an altogether different task.
Anik is talking about ITSM 7.
Remedy's metatables won't have any references to
server name, so no need to use KB articles. About
records on forms...I know of only 1 core ARS form that
stores server names: "Report".
ITSM 7 does store server name in quite a lot of
forms/records, so it is a challenge to copy, until you
figure it out through trial/error.
--- bruce sisk <siskbr...@peoplepc.com> wrote:
---------------------------------
**DB copy and restore with ITSM 7 - server name
referencesbody{font-family:
Geneva,Arial,Helvetica,sans-serif;font-size:9pt;background-color:
#ffffff;color: black;}
They appear to be out dated because they are. The
issue of embedded server names in the ARS data
dictionary was resolved since at least version 5. The
only server references that you should encounter in a
DB restore are those stored in data forms (like
reports)...and your web services.
This assumes you haven't done something like unchecked
the Export as Server Independent check box when
exporting defintion files.
Bruce Sisk
BFS Enterprises
-----Original Message-----
From: "Egan, Anik"
Sent: Jan 21, 2009 3:04 PM
To: arslist@ARSLIST.ORG
Subject: DB copy and restore with ITSM 7 - server name
references
**
Hi Listers,
Has anyone uncovered all server name references that
need to be replaced when doing a DB backup/restore to
migrate an ARS/ITSM 7 DB to another server? Iâve
seen a few postings on this but canât find anything
complete.
All KB entries regarding server name changes appear to
be really outdated.
Any assistance would be greatly appreciated.
Thanks
â¦anik
Copy ARS Server with ITSM 7 thru database copy?
Rabi Tripathi
Mon, 12 Nov 2007 13:19:00 -0800
Let me summarize what you guys said so far about
copying ITSM 7 from one server to another one:
(1)Copying the file system from one server to another
one is a bad idea. Ok. I was not planning on doing
this. Only want to copy the database, after I install
all the software on the new server.
(2)After I install all the applications, and copy the
database to the new server, I need to:
a)Update path to help files
b)Update SHR:Application records. I see the server
references to update on this form's records.
c)Update CAI:Application Registry records. I see the
server references on this form's records, so I will
update them.
d)Need to update Configure "Custom Form Info" form
records. I can't find this form. Probably an alias.
What's the actual form name?
e)Update "Email form", meaning "AR System Email
Configuration" form recrods. I can't find server
reference on this form. Are you guys talking about a
different form?
f)Need to reinstall EIE and AIE after database copy.
"To make EIE work after moving databases, read the
note on how to configure EIE on a server group or a
shared database." EIE=Event Integration Engine,
AIE=Assignment Engine?
g)May need to update User and "People" (CTM:People)
forms. I can't find server name references here, but I
guess I need to fix the license information.
Is that it? It can't be that easy! May be it is.
I will then need to spend some more time modifying
some parameters in Server Info tab on Remedy Admin as
well as ar.conf to account for the fact that I may
want the new server to behave differently (in my case
no server group setup).
I'm trying to see if I can somehow do a database query
to see which tables have my server name embedded. If I
find anything new I will share with you guys.
In the mean time, please validate or add to the list
above.
Wondering if there is any white paper on this. The
likely answer is no. Or, if the partner implementation
trainings covers such a copy, or any other way of
copying apps. If not, that's an inexcusable omission.
Or so I think.
Regards.
--- Joe D'Souza <[EMAIL PROTECTED]> wrote:
> Neither will Help paths to OTB applications be
> correctly configured. You
> will manually need to configure these manually by
> altering the paths in the
> SHARE:Application Properties form by editing the
> path to help.
>
> To make EIE work after moving databases, read the
> note on how to configure
> EIE on a server group or a shared database.
>
> Pardon my ignorance, but what is AIE?
>
>
> Joe D'Souza
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [EMAIL PROTECTED] Behalf Of strauss
> Sent: Monday, November 12, 2007 2:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Copy ARS Server with ITSM 7 thru
> database copy?
>
>
> Another thing that will not copy correctly with a
> database is EIE or AIE
> - you will have to reinstall it after the move, but
> that does work.
>
> Christopher Strauss, Ph.D.
> Remedy Database Administrator
> University of North Texas Computing Center
> http://remedy.unt.edu/
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.503 / Virus Database: 269.15.30/1126 -
> Release Date: 11/12/2007
> 12:56 PM
>
>
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