Sorry for the silly question, but did you rebuild your Data Source after you added the field to HPD:Help Desk?
Chuck On Thu, Jan 22, 2009 at 1:51 PM, Timothy Rondeau < timothy.rond...@phaseforward.com> wrote: > Hi All, > > More sla questions. So I basically went through the docs again and found > that on the 'Configure Service Target Data Source' for Helpdesk, under the > MSP/Business Time tab you can put in a Field Containing Entity. > > I basically created a field and I add the Entity on the Incident. Now I > want to pull it in. Because if the group that is assigned the Incident I > want the SLA's to follow there time zone. > > This does not seem to work. I am wondering if anyone has used this > setting and how they got this to work? > > My service target business entity is blank as per doc, this should then use > the field from the Configure Service Target Data Source. > > We are running SLM 7.0.2 patch 4 on ARS 7.0.1 patch 2. > > Thanks > > Tim > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
