it's not a big, but a time consuming task, to restore a backup (perhaps
a couple hundred of GIB in size).

________________________________

Von: Action Request System discussion list(ARSList)
[mailto:[email protected]] Im Auftrag von Rakshit Bhandary
Gesendet: Freitag, 30. Januar 2009 10:47
An: [email protected]
Betreff: Re: URGENT:CRITICAL:Authentication Failed error


** You can ask your DBA to regenerate the table from the back up..
shouldnt be a big task for a skilled DBA..


On Fri, Jan 30, 2009 at 3:04 PM, Sucharita SINGHAL
<[email protected]> wrote:


        Hello,
        
        We are facing a very critical error on logging in to remedy.
        It says authentication failed.
        
        Today moring we truncated user_cache table.
        Right Now user_cache has only 8 entries and only these users are
able to login into remedy.
        
        How can we regenerate user_cache.
        Or is it because of something else?
        Even Demo is not able to login.
        
        Please suggest what can be done.
        If Possible give us a call at 0120-400-6247.
        
        Thanks
        Regards
        Sucharita
        Remedy Development Team
        ST Microelectronics Pvt.Ltd.
        
        
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