Moving to the ITSM Suite comes with additional cost and will only be approved by BMC if you meet certain criteria. Those criteria of course revolve around money. You will get a partial credit for all the products you owned prior to July, 2008. Basically you are trading these in, getting a credit, then buying the suite. Keep in mind that the ITSM Suite is licensed for ARS 7.1 and above. If you meet the money criteria and BMC allows you to move to the new pricing model, there is a change in how support costs are calculated. Under the new pricing, support is 18% of the NET cost of the products you now own. But..... there needs to be at least a 10% increase in your annual support costs for BMC to allow you to move to the ITSM Suite and the new pricing. It was not a fun transition for us. We went through this with BMC and a BMC partner for months working out the details.
Good luck to anyone thinking about going down this path. I am glad we are almost through with it (still working out support cost issues 4 months after we made the purchase). James On Jan 30, 1:36 pm, Jason Miller <jason.mil...@gmail.com> wrote: > Hi Christopher, > > We just started this week to evaluate moving from ARS 7.0.1 / HD 6 / SLA 6 > to ARS 7.1 / Service Desk 7 / SLM 7. You posting was great timing and good > summary that I forwarded on to my manager. > > This is the first that I have heard of the suite licensing. How new is that > and can you give any details? Of course I will ask our sales rep but I > really appreciate input from fellow developers. > > Jason > > > > > > On Fri, Jan 30, 2009 at 10:16 AM, strauss <stra...@unt.edu> wrote: > > If you are currently under basic support, the licensing costs don't change > > to move from 6.3 with ITSM 5.6 to 7.1 with ITSM 7.0, and there is no upgrade > > cost. You can jump in to 7.5 if you want, but at this point you might be > > safer to look at ITSM 7.0.03.009 on ARS 7.1.00.006 which are the current > > patch levels. They have been fixing stuff on ITSM 7 for over two years.. > > almost three, and ARS 7.1 for over one, and a lot of the bugs are finally > > gone. I can tell you that we have gotten our money's worth out of basic > > support ever since embarking on the 7.x project in 2006, and still are. > > There are MANY more "moving parts" in the 7.x world. As for the conversion > > from Help Desk 5.5.1 to Service Desk 7.0.02/3, it hasn't been that difficult > > for our IT staff users to make the switch with just a little bit of online > > training developed by our helpdesk. There are more similarities than > > differences in the interface - it's the plumbing that's radically different. > > It's also a migration, not an upgrade; the move from 7.0 to 7.5 is supposed > > to be an upgrade (I'll believe it when I see it work), but there is no such > > thing from 5.x/6.x to 7.x. > > > You may want to talk to your sales rep about the new suite licensing. It > > moves you to an enterprise model for the servers and apps, and includes many > > apps you may never have considered due to the individual unit costs. Of > > course the conversion will cost you, but we are seriously considering it > > right now. Note that it appears that converting does move you to a level > > higher in support, whatever that means. Considering all of the apps > > included in the full ITSM suite, that is probably a necessary upgrade. > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > >http://itsm.unt.edu/ > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of Brad Terhune > > > Sent: Friday, January 30, 2009 11:38 AM > > > To: arsl...@arslist.org > > > Subject: ARS 6.3 and Remedy Helpdesk 5.6- what to do next . . . > > > > Hello list! > > > I'm going to go ahead and throw it out there- my ARS is a total > > > dinosaur. I'm running ARS 6.3 on Windows Server 2003 on a remote > > > Oracle database. We now have a Remedy Helpdesk application that is on > > > version 5.6. > > > > Overall I'm pretty happy with the system except for the support costs. > > > I have not had to go get any support for the product for almost 18 > > > months though I still pay for it. > > > > And now, the rub. I have no idea what ARS 7 much less ARS 7.5 looks > > > like, or what it costs. I'm pretty sure there is no longer a Helpdesk > > > application. > > > And I am dreading doing an upgrade, and I'm not even sure what we'd > > > have to pay to make one happen. > > > > Has anyone moved from ARS 6.3 and Helpdesk to the new ARS and some > > > other Helpdesk-like product? How did the costs change? Was it very > > > difficult? > > > > I only have basic support through BMC so I'm having trouble getting > > > the information I need though I will be calling them this afternoon to > > > find out what my options are. > > > > They certainly did not have a problem selling me support this year . . > > > . > > > > Thanks, > > > Brad Terhune > > > > _______________________________________________________________________ > > > ________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"- Hide quoted > text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
