Good morning my friends! I've got a question for you all....
ARS 6.3 running on Solaris with ITSM 5.5 I've got a problem with some configurations that I inherited on my ITSM installation. The Helpdesk was configured to use a 24 hour business time set, I have just changed it to work with a M-F 8-5 set. The problem that I'm having is that in the SLA tool (the one that came with ITSM, not the full blown SLA tool that is "sold sepreately") I cannot figure out a way to have the HD tkts. re-scanned to come up with numbers more in line with what it should be (using new bussiness time entry). I keep coming up with a parent time of 0! Now, I'm pretty sure from what I see that what I want to do is just plain impossible, but I thought I take this last chance so that I can tell Management that for the Month of January we are SOL. Anybody have any ideas? Thanks in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
