I actually talked with BMC about this and there is a know issue with the ardbcquery.dll that is installed with problem management for Problem Management 7.03. It is fixed in the most recent patches. They gave me a new dll and I replaced the one that was there and it fixed my problem.
Thanks Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 3:56 PM To: [email protected] Subject: Re: Issues with Plugin ** Kevin, You must be running short on Filter API threads. Increase those and give it a shot.. You may need to arsignal the server or restart the services after adjusting the max and min threads for Filter API.. Joe ________________________________ From: "Begosh, Kevin" <[email protected]> To: [email protected] Sent: Thursday, February 5, 2009 2:12:51 PM Subject: Issues with Plugin ** I am currently having issue with AR Plugin after I just installed Problem Management 7.03 for AR Server 7.1 Patch 5. When I click on the Problem Management Link and the overview console link from the home page I keep getting the same error message ARERR [8939] The AR System Plug-In Server is not responding. Cannot connect to the system at this time. Contact your AR System Admin for assistance. RPC: Time Out I am however able to load the incident Management link and the admin console, and application console. We are on windows 2003, Oracle 10 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [email protected] __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
