That will definitely help, but we have SpamAssassin amoung our list of spamfighting tools and still get a fair amount of spam into Remedy. Part of the problem is that these helpdesk addresses for email are on web pages and in people's addressbooks and are free for the harvesting by the spambots. They are just too public, though that is necessary. I don't think there is any winning that particular battle without human intervention. One taxing method could be have the publicized address not create tickets. Have a human check that box and forward only the valid messages to the Remedy system.
Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Friday, February 13, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: finding a good spam killer for remedy well, that would have been obviously a perfect world :-) unfortunately I have both, processes and humans among these, I have internal and external to our network I have now the idea to plug spamassassin with my procmail it looks quiet straight forward I'll give a try and I'll see Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: > Are the original emails generated by end-users just using a regular > email client? Or are they created through some process and/or template? > If it's the latter, why not add something specific to the subject line, > something the spammers don't know? For example, suppose your system is > called Acme Help Desk. You could configure your process/template to send > emails with a specific subject like "AHD: Trouble Ticket Request" or > something similar. > > Then set up a rule that deletes any incoming mail that doesn't have > "AHD:" somewhere in the subject line. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac > Sent: Friday, February 13, 2009 2:22 AM > To: arslist@ARSLIST.ORG > Subject: finding a good spam killer for remedy > > dear all, > > I have been asked to find some way of reducing the number of spams > ending in one of our schemas. > Obviously and unfortunately, the existing tools are not capable of > blocking all the spams. > The email lifecycle is quiet a bit cumbersome but I have to live with > it. > Emails are sent to IMAP server. On my remeyd box, fetchmail pools them > and give them to procmailrc. > This later does first checks, formats then the emails to fit a certain > criterias and give them to the email engine. > Upon arrival in the Email Box, my Remedy workflow fires and creates the > necessary tickets for Helpdesk or other in-house schema that I wrote. > So my idea is to plug something like spamassassin to the procmail. > Does anybody have any experience of infos regarding this spam killer? > Or any other further hints/tips would be very welcomed. > Serouche > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedures.htm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
