Does it capture performance as well (how long it took a user to go from screen to screen or how long it took to go to a submit to modify window on a ticket, etc)?
Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bob Rowe Sent: Friday, February 20, 2009 1:21 PM To: [email protected] Subject: BMC's Desktop Capture product ** Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing it as a Flight Recorder that will capture everything the user is doing in Remedy up until he or she encounters an error in the ITSM app he or she is using. Then the user forwards that capture to the Tier 2 folks who are saved "lots of time, etc." by the recording. It sounds like a loop recorder of, for instance, a minute or so of desktop activity that stops recording on an error. Actually, it sounds pretty interesting. -- Bob Rowe, Remedy Action Request System Development and Administration [email protected]<mailto:[email protected]> "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
