The first question to ask is "What is in your password?" I do not care about A through Z, nor 1 through 9: the other characters. Remedy is not picky but Crystal tries to parse passwords.
Thorin -----Original Message----- From: ccrashh [mailto:ccra...@gmail.com] Sent: Tuesday, February 24, 2009 10:37 AM Subject: Remedy ODBC Drivers and 7.1 Has anyone else seen this issue? When trying to run an embedded Crystal Report, we got the error: "An error occurred while generating the Crystal Report: 0x80047e48 - Logon Failed (ARERR 1904)" What we discovered is that the AR System ODBC driver existed as a Data Source but did not have a server name (that is, if you go to Windows Start/Administrative Tools/Data Sources (ODBC), there should be a line for the AR System ODBC driver...if not, you can add it). Now, if there is no AR System ODBC driver listed as a User Data Source, you can still run the report via a 6.3 User Tool. The User Data Source is created and set properly (i.e. with a server name). However, if you run the report from a 7.1 User tool, it does NOT create the data source. As well, on SOME machines, even if the data source is there but there is no Server Name, you get the error above - on other machines, as long as the Data Source exists, the report runs even if there is no Server Name. We can't figure out why, and what is happening. BMC says that this is "as designed" - that is, each Client Workstation has to manually set the AR System ODBC driver. Sigh. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
