Listers ~ it appears as though the Open Tickets count in users' PPL profiles is grossly inflated. I've verified that it's incrementing and decrementing as designed but somewhere along the line it either wasn't decrementing properly or the incrementing went haywire (real technical, I know). At any rate, I just thought I'd throw this out there and see if anyone else has stumbled across this. I'm trying to implement auto-assignment based on Number and obviously I can't do that until I've figured out this issue. Also, can someone tell me why the OOTB Incident functionality only decrements the Open Tickets count when a ticket is closed and not resolved (HPD:INC:UpdateAssignmentTicketCount_TicketClosed_013 filter)? Doesn't really make sense to me...
Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server MidTier Admin Client Approval Server 7.0.03 Patch 006 Service Desk Asset Management Assignment Engine - 7.1.00 SLM - 7.1.00 Patch 001 CMDB - 2.1.00 Patch 002 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
