Thanks mark, i am apologizing by asking this question. even i dig lot, We are not using here ITSM 6 OR 7 version, we are using only remedy user and the midtier. the problem with the account here is that, Employees form doesnt have his details, but in the User form he have his details. that was bit confusion for me, so i asked to list. sorry.
On Mon, Mar 9, 2009 at 7:26 PM, Mark Lev <[email protected]>wrote: > Daval, > > Assuming ITSM V7, you may want to check out Chapter 5 of the ITSM > Configuration Guide. You can find them on BMC website, under Product > Documentation. > http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf (you > will need an account). There are version in many languages. You may want > to look at other documents also, as they are full of information that I have > found very useful. > > If I understand your question, there are many options to how you would need > to do this, most being what the customer needs are, as much as how to do it > in ITSM. > > If you are in ITSM 6, likewise, you may want to find the documentation on > permissions and roles and read up on what's involved. > > I'm sure people would be glad to help you further once you understand what > it is that you need to accomplish, and repost your question with more > specifics, if you are not able to figure it out. > > Good Luck! > > Thanks, > Mark > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of daval > itagi > Sent: Mon 3/9/2009 8:36 AM > To: [email protected] > Subject: please help me to solve in this issue. > > > ** > one of my customer having these changes i could not able to found were to > these changes, please suggest me to do these changes. > I am going to be transferred to Sales organization from former Business > Development team. In this regard, I would like to request to update my > account status as SALES person so that I have necessary right to access > Remedy and all other Sales related systems and tools. > thanks in advance, > > Daval. > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
