Not attempting to highjack.. but for those who did this itsm patch 9 did you also do the 9004 afterward? Page 2 of the readme.
On Thu, Feb 12, 2009 at 3:50 PM, Begosh, Kevin <[email protected]>wrote: > ** > > Yeah it might. We also just got a hot fix from BMC for this one that I am > going to put in. It may be the same thing that is in patch 9. > > > > Kevin Begosh, RSP > Tech Ops > Enterprise Business Services > 301-791-3540 Phone > 410-422-3623 Cell > [email protected] > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *J.T. Shyman > *Sent:* Wednesday, February 11, 2009 9:58 PM > *To:* [email protected] > *Subject:* Re: Incident Relationship Issue > > > > ** > > Kevin, patch 9 for ITSM may help you. It fixes this defect, according to > the readme: > > > > SW00300084 Performance bottlenecks occur on a large scale implementation of > > the BMC Remedy Incident Management application when relating > > Incident records. > > > > --- J.T. Shyman > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Begosh, Kevin > *Sent:* Wednesday, February 11, 2009 8:17 PM > *To:* [email protected] > *Subject:* Incident Relationship Issue > > > > List, > > I have an issue with Incident Management that I am wondering if anyone else > has had. I will give the scenario > > > > A incident is created and then multiple incidents are created after that > one and then related back to the original as a “duplicate”. Then when the > original is resolved thus resolving the rest of them it takes a long time > and sometimes does not even resolve the original incident as well as the > duplicates. I had one incident with 10 duplicates related to it and I > resolved the original and after a day none of them are resolved. I have > been working with BMC on this but no luck. > > > > Has anyone else had this issue. > > > > AR Server 7.1 patch 4, ITSM 7.03 patch 8 > > > > Unix Server, Oracle 10 DB. > > > > Let me know if any more information is needed or if this scenario does not > make sense. > > > > Kevin Begosh, RSP > Tech Ops > Enterprise Business Services > 301-791-3540 Phone > 410-422-3623 Cell > [email protected] > > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
