Hi all, So we've installed RKM 7.2 with the latest patch and all the "integration" pieces that go along with it like hiding the OOB solution table from incident and service request and all that jazz.
However, I am trying to get an idea of how others are dealing with the OOB Problem Management Known Errors and Solution links and workflow that aren't handled by BMC's "integration." Are you disabling/redirecting to RKM for the Known Errors, modifying workflow, or are you maintaining 2 systems and rekeying? Another option would be to use OOB Known Errors and Solutions, and only 'promote' to RKM when needed. Looking for ideas or good/established practices... Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
