Hello, I have reviewed the documentation, and cannot find a good write up of how Unrestricted Access vs. Access Restriction by company works internally. ARS 7.1 ITSM 7.0.3 Windows OS SQL Server All to latest patch level For example, - person x has access to company a - person y has access to company b - person z has access to Unrestricted Access What are the rules that determine what requests person x and y can see? Such as: - Customer selected must be in company A for person x to see requests AND?/OR? - person x must belong or assigned the ticket to see requests And?/OR? - etc??? I need to prepare an overview of how this works and without locating good documentation, I will need to do many tests to determine all the potential options that exist. Has anyone done this, know this, or can point me to the right document that explains in detail? Thanks Mark
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