As joe said, this has to do with the character sets of the email sent to your system. If you did not explicitly enabled unicode at the install time, you will have issues with some mails using different character sets. Even if you have installed ar system as unicode, please note that the user tool is NOT unicode, only the mid tier is. So if you see question marks in the user tool this might just be because the characters are not in your default windows character set. If you would then use the midtier to open the ticket, the characters will be properly displayed.
Kind regards, -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Mar 12, 2009 3:11 PM, "Brittain, Mark" <[email protected]> wrote: ** Hi All, I have encountered a rare occurrence that has happened only 45 times out of 75,000 emails. The entire message body of the email in AR System Email Messages is nothing but question marks. Has anyone seen this before? If so what is the cause and the fix. ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark *This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.* __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
