Hi All
i am trying to find some documentation which describes how ITSM handles ticket
relationship. For example when relating a ticket/Incident, what does it mean
the relationship is
A Duplicate of
Related to
Caused
Caused By
is there any documentation that describes these relationships? if so, where do
i find it.
Many thanks
ITSM 7
Thanks
Shafqat Ayaz
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
