David - I can't tell you how very happy this SOD makes me. I work with a customer who just realistically cannot move from 5.6 at this point in time. I have bitched long and hard with our various sales reps and it sounds like someone at BMC has finally listened and/or others have strongly expressed an inability or unwillingness to step up to 7.X for the ITSM suite. This is just excellent news and I am thrilled. Thank you so much for sharing this with us. I am currently using the 7.x ITSM suite with my primary customer, so I do know the difference.
I am very happy today! :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, March 12, 2009 2:52 PM To: arslist@ARSLIST.ORG Subject: Statement of Direction - extended support for ITSM 5.6 applications Hi All, Just wanted to alert you folks to a new Statement of Direction on "BMC extended support for BMC Remedy IT Service Management applications". It can be found here: 25-Feb-2009 (Statement of Direction) BMC extended support for BMC Remedy IT Service Management applications PDF <http://www.bmc.com/products/documents/03/62/100362/100362.pdf> -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
