Yes, I agree and I have been there , done that, and that was their exact reply that and you could always upgrade. You know kind of like the Ol' saying "A leopard can't change its spots", well BMC Remedy Tech Support can't change their canned replies.
Hey the work around works for us so I will move forward and let someone else fight that battle. I just hope that BMC Remedy Managers are still monitoring the ARSList and see replies like this. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Tuesday, March 17, 2009 10:43 AM To: [email protected] Subject: Re: Anyway to read the ARDBC via workflow?- Resolved ** That's GOTTA be a bug. That is (or should be) equivalent to $SERVER$ LIKE "%Server A%" I'd make them file a defect on that one if I were you. Of course they'll probably come back and say that it "functions as designed"... Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher J Sent: Tuesday, March 17, 2009 9:20 AM To: [email protected] Subject: Re: Anyway to read the ARDBC via workflow?- Resolved ** I got the solution from BMC Remedy Tech Support. Seems like they can do some good from time to time. The answer is $SERVER$ LIKE (( "%" + "Server A" ) + "%" ) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Illari Sent: Thursday, March 12, 2009 6:56 PM To: [email protected] Subject: Re: Anyway to read the ARDBC via workflow? ** Chris, Since you are obviously having issues with the $SERVER$ identification within the escalation, I was wondering if there was something else that you could use as a qualifier (even if it isn't as clean). Just as a test, you could modify the qualification for your production server to say $DATE$ > "1/1/70" (which it will always be) and on your dev server set it up as $DATE$ < "1/1/70". Obviously, this is ugly and a BAD way to get one to fire and one not but if you need it done quickly, it will work until you can debug the $SERVER$ issue. You just need to remember to change the qualification in your def or xml file prior to migration. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari <http://www.linkedin.com/in/scottillari> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
