Well...one thing you could do to ensure that it never does that is set the server to always prompt for ID and password...this would prevent the TS guy's ID from being used. I know that the way Remedy stores profiles (in the registry) doesn't work well for Citrix farms because you never know which server you will be logged into...so I would recommend setting your server to prompt, instead of 'user defined' which is the default...you won't have this issue anymore.
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Tricky Sent: Tuesday, March 17, 2009 10:23 AM To: [email protected] Subject: Installing Remedy on Terminal Servers ** We have a new terminal server guy(lets call him the TS guy) and he reinstalled remedy on our 3 terminal servers. Now, when its the first time a user logs in to Remedy through CITRIX it loads up the profile of the TS guy. It recalls the login information of the TS guy. It then can be updated and will be fixed the next time you login but that doesn't stay fix forever... After a while (days to weeks) it comes back with the login information of the TS guy again and I suspect that the TS guy probably logged in to Remedy using his DA account. I don't know much about installing Remedy on terminal servers but is there anything that the TS guy is doing wrong? The TS guy is telling me that Remedy has a faulty way on saving profile and I want to prove him wrong by saying he didn't instal it right or he must be doing something wrong on the terminal server. Please advise. Thank you -Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
