Hi List,
ARS 6.3 Patch 24
Solaris 10
Oracle 10g
I would like to create an Incoming mailbox that uses a security key to
create a record in HPD:HelpDesk from an incoming email template message.
Right now it is creating errors in the debug log.
This is the content of the email template:
#
# File exported Thu Mar 5 19:48:15 2009
#
Schema: HPD:HelpDesk
Server: <server name entered here>
Key: HVSDi
Action: Submit
Format: Short
Case Type !260000130!: Incident
Login Name+ !240000005!: marc
Severity !260000126!: Low
Source !260000128!: Email
Name !240000001!: Marc Simmons
Category !200000003!: Unspecified
Type !200000004!: Unspecified
Item !200000005!: Unspecified
Summary ! 8!: Email Test 1
Description !240000007!: Email Test 1
Group !240000006!: Support_Staff
Here is the error that I get:
Mar 17, 2009 8:42:33 PM com.remedy.arsys.api.AccessNameID <init>
SEVERE: length longer than AR_MAX_ACCESS_NAME_SIZE
java.lang.IllegalArgumentExeption: length longer than
AR_MAX_ACCESS_NAME_SIZE at
com.remedy.arsys.api.AccessNameID.<init>(AccessNameID.java:52)
at
com.remedy.arsys.emaildaemon.ExecutionModule.CreateUserInfo(ExecutionModule.java:1767)
at
com.remedy.arsys.emaildaemon.ExecutionModule.CreateUserInfo(ExecutionModule.java:1168)
at
com.remedy.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:866)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)
I created an entry in AR System Email Security that uses the Demo user and
forces the a specific mailbox which I selected from the menu.
The incoming mailbox is configured to use Security Key = Yes and not login
information or email. However, I do get the same error if I configure the
mailbox to use email address (and turn Security Key to "no"). The template
also works when I hardcode a Login and Password and configure the email box
to use the login provided (Security Key = No and Email Address = No)
When I configure the mailbox to use the login and password provide, I change
the top of the template to look like this:
#
# File exported Thu Mar 5 19:48:15 2009
#
Schema: HPD:HelpDesk
Server: <server name entered here>
Login: Demo
Password: <put system password here>
Action: Submit
Format: Short
Thanks in advance for any information that gets this template to work with a
security key,
Marc Simmons
--
Marc Simmons
Remedy Administrator
"Everyday above ground is a good day... the rest is a choice!"
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