Can your server team confirm if those are valid MAC addresses for any
other machines?

Also, if you are on a load balanced environment, are you logging in to
the load balancer name or the server directly?

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, March 18, 2009 6:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 Remedy Host ID changes after reboot

 

** 

Has anybody experienced the ARS Host ID changing each time the server is
rebooted.  This behavior is happens with 7.5 FCS and patch 1.  It is a
new Windows 2008 server on VMware ESX.  I checked with our server team
and they said that there is no way that the application should be able
to see anything other than the MAC address that VMware assigns the
server, which doesn't change after a reboot.

Here are examples of the Host IDs that I have seen in the last few days.
The interesting thing is that only the first 4 characters change each
time.
30F620524153
3A7B20524153
AAF920524153
7C5720524153

Does anybody know if the Host ID for 7.5 is composed of something other
than the MAC address?

 

Jason

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