We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0.

I published a web service for the Helpdesk desk form and gave the URL to the 
wsdl file to our Altiris administrator.

Can anyone shed any light on the error message that we are receiving from his 
application when trying to connect to Remedy via the web service:

Cannot get request from url:
http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk
System.InvalidOperationException: There is an error in XML document (20, 2). 
---> System.InvalidOperationException: <HTML xmlns=''> was not expected.
   at 
System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions()
   at 
System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader
 reader)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, 
String encodingStyle, XmlDeserializationEvents events)
   --- End of inner exception stack trace ---
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, 
String encodingStyle, XmlDeserializationEvents events)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)
   at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, 
Boolean validate)
   at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader)
   at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, 
String url, ServiceDescriptionImporter importer)
   at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials)
   at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean 
generateInMemory, ICredentials credentials)
   at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, 
Boolean generateProxyAssemblyInMemory)
   at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL)
   at 
LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[]
 urls)
System.InvalidOperationException: There is an error in XML document (20, 2). 
---> System.InvalidOperationException: <HTML xmlns=''> was not expected.
   at 
System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions()
   at 
System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader
 reader)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, 
String encodingStyle, XmlDeserializationEvents events)
   --- End of inner exception stack trace ---
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, 
String encodingStyle, XmlDeserializationEvents events)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)
   at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, 
Boolean validate)
   at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader)
   at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, 
String url, ServiceDescriptionImporter importer)
   at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials)
   at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean 
generateInMemory, ICredentials credentials)
   at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, 
Boolean generateProxyAssemblyInMemory)
   at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL)
   at 
LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[]
 urls)


Thanks,
Sharon Menachem
Remedy Administrator
Rollins Inc.
(w) 404-888-2219
(m) 404-2007257


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