Here is the complete list.
1. Create *Navigational Categories* 2. Create* Operational Categories * 3. Create* Assignment Configuration* 4. Create *Task Templates* 5. Create a *Task Group Template* for the above the Task Templates 6. Create a *Work Order/Change/Incident template* and attach the above Task Group/Task Templates to the Work Order/Change template. If using a template, you can directly configure the assignment on the Template and can skip step 3. 1. Create an AOT and attach the above Work Order/Change/Incident template 2. Create a PDT and attach the above AOT. 3. Create a SRD and attach the above PDT. (If the SRD doesn't require any approval, uncheck all on Approvals tab and set the flag "Needs Approval" to No on the Service Request Tab. Save it as a Draft and then move it to "Request for Approval".) Please note that I haven't mentioned anything about question mappings or attaching any advance interface forms on the SRD. Thanks Mahesh On Wed, Apr 1, 2009 at 12:46 PM, Mahesh Chandra <[email protected]> wrote: > Assuming that you are trying to confguring a Service Request Process > (Standard Service Request). > > 1. Create Task Templates > 2. Create a Task Group Template for the above the Task Templates > 3.Create a Work Order/Change/Incident and attach the above Task Group/Task > Templates to the Work Order/Change template > 4. Create an AOT and attach the above Work Order/Change/Incident template > 5. Create a PDT and attach the above AOT. > 6. Create a SRD and attach the above PDT. (If the SRD doesn't require any > approval, uncheck all on Approvals tab and set the flag "Needs Approval" to > No on the Service Request Tab. Save it as a Draft and then move it to > "Request for Approval".) > > Please note that I haven't mentioned anything about question mappings or > attaching any advance interface forms on the SRD. > > Thanks > Mahesh > > On Wed, Apr 1, 2009 at 8:54 AM, manoj jain <[email protected]>wrote: > >> ** Hi All, >> >> I am doing the SRM 2.2 configuration but it is not working means i am >> unable to create Process Definition Template in active state. >> While creation its giving error >> >> "Process Definition not associated with your pdt" ? >> >> so please guide me where i am wrong and whats the problem? >> >> Thanks & Regards, >> Manoj Jain >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
