Scott, thanks for doing this. Could I suggest that you submit it to the BMCDN? That way you can just post the link to the doc, and it will be there to help whoever needs it.
Rick Sent from my Verizon Wireless BlackBerry -----Original Message----- From: Tami Palacky <[email protected]> Date: Tue, 7 Apr 2009 06:33:25 To: <[email protected]> Subject: Re: Adding an Incident field to SRM Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation. Thank you On Apr 6, 3:13 pm, SCOTT PHILBEN <[email protected]> wrote: > All: > > SRM 2.2 patch 002 > ITSM 7.3 patch 009 > > I recently was tasked to add an "Asset Tag" field to SRM that would ask the > User for his Asset Tag and then pass the data to the Incident and create a > relationship to the affected asset (if there is one) on the Relationships > Tab. I was able to use some temporary display only fields to do the work > (since I didn't want to add any fields to the form) on the HPD:Help Desk form > (plus a couple of filters) but when I tried to create a field in SRM to > capture the data and pass it on to Incident, I got nothing but errors (ARERR > 311 to be exact). So I worked with BMC to find out why. It turns out that not > only do you have to configure SRM to use a specific field on the Incident > form, which is fairly not straightforward, you have to update the HPD:Help > Desk staging form (which sits between SRM and HPD:Help Desk) and update a > Filter that pushes the staging form data to Incident. > > Needless to say, none of this is documented. And (shocker!) BMC doesn't even > follow its own recommendations when it comes to staging forms or filter > creation (they have the "Matching IDs" option for a reason). > > So, to make it less painful for the next person, I wrote it all up in a > little document which I would like to attach to this post. But I can't. So if > anyone else out there would like a copy of the Word doc, let me know. > > -scott philben > [email protected] > >_______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
