Actually according to the 6.3 Basic manual (starting on page 104) you can place a user NAME (not login) or group ID in Field 112. Since RemedyManiac is still on 6.0 it may have only accepted group IDs then.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Tuesday, April 07, 2009 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group Hi, The field ID 112 should contain a group name, not a login name. In your case, you should create a group for each user. Best regards Jean-Louis Halleux www.arsmarts.com -----Original Message----- On 07 Apr 2009, at 15:33, Remedy Maniac wrote: > dear listers, > > I am trying to build an access based on individual basis. > i.e: the user can access any ticket as soon as s/he is either the > Submitter or in the CC list field found in the ticket itself (= > there is a character field used to cc some people) > So i created a character field with id 112 named Assignee Group > I've built a workflow which reads the User form and set the field > 112 to the login name of the $USER$ > the Request-ID field is readable by the field id 112 > This later is correctly updated base on the login found in the User > form > But then I keep getting the following message: > You cannot translate the group name in the Group List or Assignee > Group Field. : > Assignee Group (ARWARN 9305)" > > Can anyone help on solving this issue? > Thank you > Serouche > > PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
