Did you also accept the defaults of where to install the database on the 
database server?

I had this issue when trying to create the database in any location other than 
the default location but once I successfully completed the installation (of all 
components) I was able to move the database to the location I wanted without it 
causing any issues on the ARS side.


Thanks,
Sharon
ext. 2219

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of tina flores
Sent: Friday, April 03, 2009 4:31 PM
To: [email protected]
Subject: ARS 7.1 SQL 2005 Server install error

I'm installing ARS 7.1 (Server) on SQL 2005 on Windows Environment.
Installation is completed with error:

"Unable to start the AR System service. The AR System Server could not be
started. You can start it manually using the Services in the Control Panel.
"


Checking the DB logs, it says:

10:39:38     ============== Query Results ==============
Command successful
sp_dropuser "ARAdmin"
ERROR: SQL operation failed
User 'ARAdmin' does not exist in the current database. (SQL Server 15008)
drop database "ARSystem"
ERROR: SQL operation failed
Cannot drop the database 'ARSystem', because it does not exist or you do not
have permission. (SQL Server 3701)
sp_droplogin "ARAdmin"
ERROR: SQL operation failed
'ARAdmin' is not a valid login or you do not have permission. (SQL Server
15007)


I used the SA account and a valid SA password when I installed the ARS
Server. Also tested connection in SQL with the SA password and tested
successful. I am also logged in as an "Administrator" to the server where AR
System is installed. I also accepted default values for the ARSystem DB Name
= ARSystem; ARSystem DB User = ARAdmin and ARSystem User Password =
AR#Admin#

I've done installation with the client's DEV environment on SQL 2000 and
didn't see this error. Client upgraded to SQL 2005 for the TEST server
installation (where I am currently installing).  Have you seen this error
before? Are there any additional things to conside when doing the install in
SQL 2005 not documented in the Installation document?

Thanks for your help.

Tina
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