With a little guidance from Eric Roys I was able to put this together. Here is a summary of what is required:
Custom Form fields: - Lookup Keyword - TicketType (Used for Request Type column) - Assigned Group ID - Owner Group ID - Owner Login ID SHR:ARDBC_OverviewConsoleTemplate & SHR:ARDBC_OverviewConsole: - Modify TicketType if you want a custom Request Type - ConsolidatedStatus if the status values on your custom form do not appear here already Schema Names form entry - not sure if this is actually needed, but I created it just incase for the Lookup Keyword field SHR:ARDBC_OverviewConsoleTemplate entry - Defines form name and GUID using Lookup Keyword SHR:ARDBCFields entries: - Mapping required for 301569500 - InstanceId/GUID - Use SQL logging to troubleshoot plugin errors SHR:ARDBCEnumLookup entries: - Mappings for Status Value to Consolidated Status Value for proper status name SHR:OverviewConsole Active Links: - Similar to the SHR:OVC:BuildQualification_120* ones for your custom form and the appropriate Active Link Guide - SHR:OVC:SetConsoleView_420_BuildQual to include your new custom form active link guide caller Jon On Tue, Apr 7, 2009 at 11:00 AM, Jon Chau <[email protected]> wrote: > Hello Listers, > > I've read numerous threads regarding the SHR:OverviewConsole and how to add > additional fields from the existing ITSM 7 application forms to it, but am > struggling with trying to add my own custom form into the console. The > desired result would be to see open requests that include the out of the box > ITSM 7 forms like Incidents, Tasks, Infrastructure Changes, and my custom > form. I created new entries in SHR:ARDBC_OverviewConsoleTemplate and field > mappings in SHR:ARDBCFields. After I would restart the ARServer, I would > get an RPC timeout regarding the plugin server. Removing my custom form > entries resolved this. Has anyone else had experience with this? > > Thanks, > Jon > > ARS 7.1 p6 > ITSM 7 patch 8 > Windows 2003 x64 > SQL Server 2005 (Remote) > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
