What version of CMDB are you running? There is a compatibility issue between CMDB 2.0<p4 and ARS 7.1
Here is some information from my encounter with this issue: 4) As per the information, you have CMDB 2.0.1 P3 with AR Server 7.1 P2 ( CMDB 2.0.1 P3 is not compatible with ARS 7.1, you must upgrade your CMDB to CMDB 2.0.1 P4 or onwards. Latest CMDB Version is 2.1 P3). When I use cmdbdriver I can get the class from the other server using xexpdf. When using impdf the server crashes with the following error and nothing is imported: Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Aug 11 12:39:11 2008 Timestamp: Mon Aug 11 2008 12:39:11.7080 Thread Id: 8064 Version: 7.1.00 Patch 002 RTCL-05/23/08 200802201753 May 23 2008 10:30:13 ServerName: remedy-test Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 160477 RPC Call: 40 (EXP) RPC Queue: 390600 Client: User tkmah83 from Unidentified Client (protocol 12) at IP address 10.1.35.2 Form: Logging On: Alert User Thread Code: c0000005 Operation: read Access Addr: 0x5c Stack Begin: Addr: 013D11D4 Addr: 0141103F Addr: 0140792C Addr: 019AFE21 Stack End Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Aug 11 12:39:11 2008 0xc0000005 Mon Aug 11 12:39:11 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ARS 7.1p2 CMDB 2.0.1p3 From: Harry Pugh <harry.p...@americansystems.com> To: arslist@ARSLIST.ORG Date: 04/08/2009 09:43 AM Subject: Creating a new CMDB Class Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another "feature" or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -------------------------------------------------- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"