What version of CMDB are you running? There is a compatibility issue
between CMDB 2.0<p4 and ARS 7.1
Here is some information from my encounter with this issue:
4) As per the information, you have CMDB 2.0.1 P3 with AR Server 7.1 P2 (
CMDB 2.0.1 P3 is not compatible with ARS 7.1, you must upgrade your CMDB
to CMDB 2.0.1 P4 or onwards. Latest CMDB Version is 2.1 P3).
When I use cmdbdriver I can get the class from the other server using
xexpdf. When using impdf the server crashes with the following error and
nothing is imported:
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Aug 11 12:39:11 2008
Timestamp: Mon Aug 11 2008 12:39:11.7080
Thread Id: 8064
Version: 7.1.00 Patch 002 RTCL-05/23/08 200802201753 May 23 2008
10:30:13
ServerName: remedy-test
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 160477
RPC Call: 40 (EXP)
RPC Queue: 390600
Client: User tkmah83 from Unidentified Client (protocol 12) at IP
address 10.1.35.2
Form:
Logging On: Alert User Thread
Code: c0000005
Operation: read
Access Addr: 0x5c
Stack Begin:
Addr: 013D11D4
Addr: 0141103F
Addr: 0140792C
Addr: 019AFE21
Stack End
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Aug 11 12:39:11 2008 0xc0000005
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
ARS 7.1p2
CMDB 2.0.1p3
From:
Harry Pugh <[email protected]>
To:
[email protected]
Date:
04/08/2009 09:43 AM
Subject:
Creating a new CMDB Class
Sent by:
"Action Request System discussion list(ARSList)" <[email protected]>
I've attempted to create a new CELL_PHONE CI class per my user's
requirements but it's been stuck in 'Change Pending' since yesterday,
and I can't seem to find a way to get it to take into the system. When I
try to 'View Log' the class I don't see any data at all. I tried to
manually kick it off by submitting a record in the RE:Job Operation form
with the Sync-Meta-Data command but that didn't appear to do anything.
I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server
environment. Is this another "feature" or am I missing a step?
Mike Pugh
Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
[email protected]
"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"
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