William,
This is just a WAG... but ... maybe the problem has less to do with
Crystal and more to do with the User Tool? (or maybe better stated...
with Windows file system permissions.)
Maybe the problem is that the User Tool is trying to write to a temp
location and failing to download the crystal report file at all?
I would check four places:
A) The users ability to write to their configured 'Search Path':
Tools (Menu)
--> Options(Menu Item)
--> Options (Dialog)
--> General (Tab)
--> 'Search Path' (field)
B)The users ability to write to their configured 'Home Directory':
Tools (Menu)
--> Accounts(Menu Item)
--> Account (Dialog)
--> Users... (Button)
--> Check the 'Home Directory' for the 'Default User' and if
needed the named user in the list.
The users ability to write to their configured '%TEMP%' location.
The users ability to write to their configured '%HOMEPATH%' location.
I am not positive which location "wins" the location for where the
file ends up during the caching process(and it may depend on User Tool
version), but I think it is reasonable to expect all of those
locations to be writable by the Windows User.
Again.... just a WAG.
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of William Rentfrow
> Sent: Tuesday, April 14, 2009 12:14 PM
> To: [email protected]
> Subject: Revisiting - RE: Reports won't run in the WUT
>
> **
> So this problem continues. I don't think BMC support believed me until I
> showed them.
>
> Here are the things I know to be true...
>
> 1.) Upgrading to WUT 7.1 patch 006 had no effect.
> 2.) Reports saved from the REPORT form to the /Home/Arcmds folder and run do
> run (doing a search and then selecting tools/reports and the Crystal Report
> stored in the folder)
> 3.) The same report will run in Crystal
> 4.) The report will NOT run if you go to the IM Console > Reports > Select a
> report
> 5.) The server information under the Tools/Options is all correct.
> 6.) Reports will not run on our Dev, QA, Training, or Prod server this way
> when accessed in the method described in #4 above.
> 7.) Reports do not work in the method for #4 for any user
>
> All in all it seems like it's client and/or workstation based. When you
> press the "Run Report" button the cursor goes to an hourglass for 5 seconds
> or so and then goes back to normal. Nothing else happens. No errors noted
> anywhere.
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [email protected]
> Corporate Website, www.stratacominc.com
> 715-410-8156 C
>
> On Wed, Apr 1, 2009 at 1:07 PM, William Rentfrow
> <[email protected]> wrote:
>
> **
>
> Windows UT 7.1 patch 001, Solaris server 7.1 patch 001....
>
>
>
> We - until recently - were able to run reports from the WUT. For example,
> the IM base product reports include a report called "Incident Details by
> date range". I just want to run it for the last week which is a minor amount
> of data.
>
>
>
> When I select the report + criteria (with a destination of "to screen") the
> cursor goes to an hourglass and just flickers back to a regular cursor a few
> seconds later. Nothing else happens.
>
>
>
> Workflow logging does not give an indication of a problem.
>
>
>
> I've deleted all local cache and re-installed the WUT.
>
>
>
> I've check the server for obvious things including;
>
>
>
> -Messages in the arerror.log
>
> -Unix system checks (e.g., disk space - reports can fail if /var is full)
>
> -Every other log/setting I can think of.
>
>
>
> When I pull the report file out of the REPORT form and try it in Crystal
> Reports against the same server it runs just fine.
>
>
>
> Something is very amiss - this all worked last week....
>
>
>
>
>
>
>
> William Rentfrow
>
> Principal Consultant, StrataCom Inc.
> [email protected]
> Corporate Website, www.stratacominc.com
> 715-410-8156 C
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
