Jerry, Just an additional thought here but it's worth mentioning as a similar situation once happened to me. Our mail engine also stopped processing and I had gone through some of the same steps you have gone through as well as what Anne had mentioned. One thing I overlooked though was the sent items folder in the actual mail client. My problem was a result of someone attempting to send a 36M attachment out from within our Help Desk app which caused the mail engine to die. Once I had our exchange guys to delete the offending mail, I restarted the mail engine and things were fine again. HTH Randy Mckinnish
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jerry Zhou Sent: Monday, April 20, 2009 10:36 AM To: [email protected] Subject: Re: Incoming email process issue Hi Anne, Thanks lot for your reply. I thought about that, and I already removed all the emails from the incoming mail box the email engine is pulling and moving some very small size of emails in, restart the email engine, but still got the same error message. Is there anything else I need to check or clear? Jerry Zhou (202)-418-7426 *** Non-Public: For Internal Use Only *** -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Monday, April 20, 2009 10:01 AM To: [email protected] Subject: Re: Incoming email process issue I'm not sure if that's the same error, but my incoming just stopped functioning one day (with outgoing working fine) when it was trying to process a message with a big attachment. That one was 30M. Ours has handled 10M properly. I'm not sure where the limit might be. That might be something for you to check. Anne Ramey -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jerry Zhou Sent: Monday, April 20, 2009 9:24 AM To: [email protected] Subject: Incoming email process issue Hi, Our email engine failed to process incoming emails two days ago, but still works fine with outgoing emails, and we have the following error messages, could some one have any idea about this problem and any solutions? we are in version 7.1 patch 3, window/sql platform Thanks lot! Exception in thread "AG00132165B91Eb5xZSA_VgiAwVA8A" java.lang.ArrayIndexOutOfBoundsException: 32 at com.bmc.arsys.api.RpcHandConverter.fromRpcArFieldValueListListToEntryLis t(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java: 741) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:465) at com.bmc.arsys.emaildaemon.ReceiverModule.queryFormEmail(ReceiverModule.j ava:2012) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:181) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Exception in thread "AG00132165B91Eb5xZSA_VgiAwVA8A" java.lang.ArrayIndexOutOfBoundsException: 32 at com.bmc.arsys.api.RpcHandConverter.fromRpcArFieldValueListListToEntryLis t(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java: 741) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:465) at com.bmc.arsys.emaildaemon.ReceiverModule.queryFormEmail(ReceiverModule.j ava:2012) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:181) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Exception in thread "AG00132165B91Eb5xZSA_VgiAwVA8A" java.lang.ArrayIndexOutOfBoundsException: 32 at com.bmc.arsys.api.RpcHandConverter.fromRpcArFieldValueListListToEntryLis t(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java: 741) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:465) at com.bmc.arsys.emaildaemon.ReceiverModule.queryFormEmail(ReceiverModule.j ava:2012) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:181) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Jerry Zhou (202)-418-7426 *** Non-Public: For Internal Use Only *** -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Monday, April 20, 2009 9:16 AM To: [email protected] Subject: Re: Advanced Search Hi, I would guess that "%[_]%" should work. If you are doing a database search (as opposed to ACTL/FLTR run-if), this may have to do with your database. It seems to work on MS-SQL, but not on Oracle... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > How can I search for records that contain a "_" as part of a field, > like "XYZ_123"? I know underscore is a wildcard, but I would think > there would be a way. > > Thanks In advance. > > Andy L. Mayfield > Protection & Control Technician Sr. > Alabama Power Company > Office: 205-226-1805 > Cell: 205-288-9140 > SoLinc: 10*19140 > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" DISCLAIMER Important! 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