During our deployment of ITSM 7, our users pointed out that the tool
bar help button displays gibberish that is in no way helpful.
When we asked BMC what is the preferred method for removing the Help
button, they said to open the offending forms in the Admin tool and in
each view disable the Help button there.
We are always cautious when modifying out of the box items, to make
certain that to the best of our ability the changes will not interfere
with and may survive the next upgrade. The solution we came up with is
below. Maybe it will help others.
We created an Active Link and attached it to all forms where we wanted
the tool bar Help button removed.
Execute on: Window Loaded
We set the Run if to: $CLIENT-TYPE$ = 9
This Run If ensured that it will only fire on the Mid-Tier.
We added one action, Run Process, and the process is:
javascript if (document.getElementById("TBhelp") != null)
document.getElementById("TBhelp").parentNode.style.display="none";
This checks to see if the TBhelp element exists, and if it does it
sets the parent element (which is a <a> anchor tag) to display=none.
That is it. Any feedback?
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