I just worked through an issue where the approval server patch installer updated the SHARE:Application Properties form to reflect the latest patch, but did NOT put the correct files in place. Look in ar.conf to verify the path to the approval server, then run "strings arapprove.a | grep -i version" from the command prompt (depending on your version of unix, your extension may be different):
$ strings /usr/remedy/approval/bin/arapprove.a | grep -i version ProdVers: AR Encrypt Lib Version 7.1.00 Patch 006 200811060630 ProdVers: Server API Version 7.1.00 Patch 006 200811060630 Server API Version 7.1.00 Patch 006 200811060630 Gives you the version number without having to restart the server. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |jham36 <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |04/27/2009 07:47 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Re: Approval Server Version Information | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| I was able to find my Approval Server Version on the SHARE:Application_Properties form. Do a search on the Property Value field for Approval Server. James On Apr 27, 5:30 am, pintu mallick <[email protected]> wrote: > Hi Friends, > > I have installed approval server patch 008 by replacing file method as per BMC patch installation guide document. But I'm unable to see the approval server patch version information on SHARED: application properties FORM. > > only while restart from ARS from unix [putty ] I can see the version and patch information. > > Is there any way to check approval server version information without restart ARS. > > Thanks & Regards, > Pintu Mallick > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
