Kaye, I'm not sure if you can send an Outlook form through the Notify action. You might be able to use a custom template.
Why not create a simple survey form in ARS and send a Midtier link? --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaye Bernales Sent: Wednesday, April 29, 2009 5:45 AM To: [email protected] Subject: Question on Email notification upon closure of tickets Hi List, We are thinking of enabling email notification upon closure of every Help Desk ticket. We'd like to send it to the requester with a sort of customer survey attached - voting buttons probably on whether they were satisfied with the service or not. I am aware of Notify action but would this be able to support something like the voting buttons? Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
