I try to customize the Assignee Notification for new Incidents, the OOTB looks ugly so I want do do it with HTML email but first have to disable the OOTB notification. I know there are few Filters/Active Links but what is the best way to disable?
I already have the FIlter to send the notification. (maybe not the best one but it works on new Incident submission) Assignee Notification for new Incidents is not the only notification I want to change, I want to change them all to HTML Email. Mike my setup: Remedy 7.1, ITSM 7.0.03 Patch 008, Solaris 10, Oracle 10g, OAS for Mid-Tier _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
