Thanks all !
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Wednesday, May 06, 2009 12:02 PM To: [email protected] Subject: Re: Question on NTE:NotificationMessages ** Here's a step by step guide I put together. It should help, although some of it may not be specific enough since I just put it together for myself. Thanks, Shawn Pierson 1. Open the form SYS:Notification Messages in the Windows User Tool. 2. Search for the message that you want to modify. 3. Add the text to the Email Message Body that you would like to change, and use the menu on the field to see if the field you want to add already exists in the mappings. If it does, skip to step 6. If not, continue to step 13. 4. Open up the Windows Admin Tool. 5. Open the filter that starts with NTE:SHR:TranslateNotificationMessage for the module you want to add the column for. 6. Go to the If Action, and add a New Action of Set Fields. 7. On the new Set Fields, leave the server name and Read Value for Field >From as "CURRENT TRANSACTION". 8. On the Fields portion, select z1D Translation Text as the Name, with a value of "REPLACE($z1D Translation Text$, "#FieldNameReplaced#", $ActualFieldName$)". 9. Press the Modify Action button, then Save the filter. 10. In the Windows User Tool, open SYS:Form Field Selection to create a new record. 11. Enter the following values for the fields on the form: Selection Type = "Notification Message Selection", Module Name = "whatever module the field exists in", Form Name = "the actual name of the form you pull the field from, "Select Fields From+ = "this should match the previously selected form name", Menu Label 1 = "the field you are trying to include in the message", Menu Value 1 = "the name of the field", Menu Value 2 = "the text to be translated, e.g. #Change Timing#", Menu Order 1 = "some integer", Status = "Enabled". 12. Save the previous record, and go back to the SYS:Notification Messages form. 13. Type in the translated variable name, e.g. #Change Timing# in the Email Message Body field where you want the value from the form to show up. 14. Save the record, and any new emails should include that field. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drake,Dave Sent: Wednesday, May 06, 2009 11:45 AM To: [email protected] Subject: Question on NTE:NotificationMessages ** Hi all I'm trying to modify the text on the default notification messages for approvals, etc. Where do these entries pull their field lists from? Like #Ticket ID#, etc. Thanks Dave Drake, Remedy Administrator ARS 7.0.1 p007, ITSM 7.0.3 p007, SQL2K5 ________________________________ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
