In my experience this works fine and can simplify your assignment rules. The only trouble might arise is if you have exceptions to your general rule. You may still get the general rule firing instead of your more specific rule. Others have commented on this behavior too.
Regards, Chuck Baldi On Thu, May 7, 2009 at 12:43 PM, Thad K Esser <[email protected]> wrote: > Hello, > > I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my > co-workers noticed that you can create a routing order (say for operation > categorization) where you specify a Tier 2, and then null out Tier 1. So > for example: > Tier 1 = Null (normal values would be like add, change, or remove) > Tier 2 = Network > Tier 3 = Firewall Rule > > They've tested this and say its getting them the results they want (their > goal is to save time by not having to configure extra assignment rules). > > I've always generalized the way group assignment works as going from the > most specific rule, to the least specific, and I guess I've always assumed > you had to start at Tier 1 and narrow things down from there. Since what > they are doing challenges my notion of the way it works (and I'm pressed > for time, otherwise I'd go digging through the code), I wanted get some > more experienced thoughts on it. > > Will doing the above break anything? Have any unintended consequences? > > Thanks in advance, > Thad Esser > Remedy Developer > "Argue for your limitations, and sure enough, they're yours."-- Richard > Bach > > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. > * > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
