I am looking for some guidance on how to go about adding Task Templates onto the Incident Templates. We are on ITSM 7.0.3 Patch 9 and I have applied the Task Template Add-on 9002. Things are working great but we decided we also need to automate Task Templates on Incident Templates like how it is setup on Change Templates. I've searched the archives but did not find anything specific to applying to Incident Templates.
Has anyone done this and want to share the best way to do it? Thanks! ---------------------------------- Crystal Case The Regence Group *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
