Re: ARS and non-MS Office product

[bruce sisk]

** I just looked at this thread...certainly making use of the provided Ticket Create web services has been recommended. Remedy to Remedy should be easy. Bruce Sisk BFS Enterprises -----Original Message----- From: Rod Harris Sent: May 8, 2009 3:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** Hi Suresh, You could use the View Forms feature assuming the two underlying databases can be connected. This is usually not too difficult.   The destination server can poll a view form against the source server for new tickets and read the data via the view form. If you're using ITSM then there are the HPD:IncidentInterface_Create (and similar) forms to easily create new incidents.Its also possible to keep the two servers in sync.     Rod 2009/5/8 Zalaki, Suresh IN BOM SISL <suresh.zal...@siemens.com> ** My question is 1: I have to make two remedy servers communicate 2: if there is a ticket raised in one remedy server it should be create entry in another server. 3: I have to create interface between two servers can you please suggest me the possible ways to achieve this   Regards suresh   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Friday, May 08, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product   ** Thank you.   Regards, Irina  2009/5/7 Tanner, Doug <doug.tan...@compass-usa.com> ** Another prime case of people just quickly throwing crap questions out to the list in a very lazy manner. If you want some assistance, spend a little time with your question and details. Doug   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Wangler Sent: Thursday, May 07, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product   ** Are you just trying to send and receive email?  Firebird is a pop3 email receiver.  You can create an account on the same server where Firebird is pulling the information.  Set up the Email engine for POP3 and set it up to access that new account.  This is the way I am using it and it works great.   Regards Dan   Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 07, 2009 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product   ** Irina,   It would help to know what exactly you are hoping to achieve with the integration.  That way, people might have other solutions to offer as well.   Thanks,   Matt R.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Thursday, May 07, 2009 6:09 AM To: arslist@ARSLIST.ORG Subject: ARS and non-MS Office product   ** Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_