Environment: ARS & Email & Mid-Tier 7.1 patch 4 on SQL 2005, with Helpdesk 6.0, using authentication chaining - ARS-OS-Area
Licensed users logging in to mid-tier frequently receive the error message that they do not have access to forms that they have no problem accessing in the user client. The same user can click on the link 2 or 3 times and get the error and then click again and get complete access to the form in question. This behavior may or may not reappear in the next mid-tier session. We were advised by our support people to restart the web services whenever this happens but it doesn't help. I added the User form to the forms in the prefetch list but this does not seem to have made any difference. Any suggestions would be greatly appreciated. Thanks, Sharon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
